Privacy Policy

DUO values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [duorecovery.com], book services, or interact with us in our studios. Please read this policy carefully. By using our services, you agree to the terms described here.

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1. Information We Collect

We may collect the following types of information:
• Personal Information: Name, email address, phone number, billing details, and other information you provide when booking services, signing up for memberships, or creating an account.
• Payment Information: Credit/debit card details and billing addresses, processed securely by our payment providers.
• Health & Wellness Information: Voluntary information you provide that may be relevant to your use of saunas, cold plunges, or other recovery services.
• Technical Information: IP address, browser type, device information, and usage data collected automatically when you use our website.
• Marketing Preferences: Information related to your subscriptions, inquiries, and preferences for receiving communications.

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2. How We Use Your Information

We use your information to:
• Provide, manage, and personalize your DUO experience.
• Process payments and manage bookings or memberships.
• Communicate with you about your account, appointments, or updates.
• Send you promotional offers, newsletters, and marketing (if you opt in).
• Improve our website, services, and customer experience.
• Comply with legal and regulatory requirements.

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3. How We Share Your Information

We do not sell your personal information. We may share information with:
• Service Providers: Trusted vendors who support our operations, such as payment processors, scheduling platforms, and marketing partners.
• Legal & Safety Obligations: When required to comply with applicable law or to protect the safety and rights of DUO, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

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4. Your Privacy Choices

You have the right to:
• Access, update, or correct your personal information.
• Opt out of receiving marketing emails by clicking “unsubscribe” in our messages.
• Request deletion of your personal data, subject to legal or contractual obligations.

To exercise these rights, contact us at [Insert Contact Email].

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5. Security of Your Information

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

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6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. You can adjust cookie preferences in your browser settings.

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7. Children’s Privacy

DUO’s services are not directed to individuals under the age of 13, and we do not knowingly collect information from children.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

DUO: Saunas & Plunges
[duorecovery.com]
Email: info@duorecovery.com
Phone: TBD